Processing Time:

All Sara Lilas Massimo pieces are handmade to order.

Please allow approximately 2–4 weeks for careful crafting before your item is ready to ship.

Every piece is made with meticulous attention to detail to ensure you receive something truly exceptional.

 

Shipping Time:

Once your order is complete, shipping times vary based on your location:

 

• Domestic Shipping: 2–3 business days

• International Shipping: 3–5 business days (depending on your country)

 

 

Shipping Carrier:

We work with trusted carriers to ensure safe and timely delivery.

You will receive a tracking number by email as soon as your order ships.

 

 

 

Customs Duties & Import Taxes

 

 

Please note:

All international orders may be subject to customs fees, duties, and taxes upon arrival.

These charges are determined by your country’s import regulations and are not included in your order total.

Sara Lilas Massimo is not responsible for any additional customs charges incurred.

Payment of these duties and taxes is the responsibility of the customer.

 

We recommend contacting your local customs office for more information before placing your order.

 

 

 

Order Tracking

 

 

Once your order has shipped, you will receive a confirmation email with a tracking link.

Please allow up to 48 hours for tracking updates to appear.

 

 

 

Questions or Assistance?

 

 

We’re here to help!

For any questions about your order, shipping, or customs, please contact us at:[SLM@SARALILASMASSIMO.COM

 

 

 

Quick Shipping FAQ

 

 

Do you ship internationally?

Yes! We proudly ship worldwide.

 

How long does it take to receive my order?

Please allow 2–4 weeks for handmade production, plus the shipping time to your location.

 

Can I get my order faster?

Because every piece is handmade-to-order, we are unable to expedite production time. Thank you for your patience and understanding.

 

Will I have to pay customs fees?

Possibly, depending on your country’s regulations.

Customs fees, taxes, and import duties are the customer’s responsibility and are not controlled by Sara Lilas Massimo.

 

Can I track my package?

Yes! You will receive an email with your tracking number once your order ships.

​

​

​