Apologies, as personalized items cannot be returned.

Yes they are, however most of the heels are narrow so it is advisable to take a size up if your feet are bigger than standard. We also advice that you take a size down if you believe your feet are smaller than standard.

Each pair of our shoes is meticulously handmade to order, just for you. Because of the care and craftsmanship involved, please allow 2-4 WEEKS for production before shipping. The wait ensures you receive a piece of true artistry — made with precision, passion, and purpose. We deeply appreciate your patience and promise it will be worth it.

The most efficient way to contact us is by email via slm@saralilasmassimo.com (slm@saralilasmassimo.com). We reply on a first come first serve basis. We appreciate you patience during any delays with getting a reply from us.

If you have doubts about which size to order, we advice that you measure your feet using a measuring tape and check out our size chart.(https://www.saralilasmassimo.com/size-chart) The size chart will tell you exactly what size to order. However, we advice that you take a size up if your feet are standard because some of our customers believe our shoes are narrow.