Question 1

Can I return a personalized item?

Accepted Answer

Apologies, as personalized items cannot be returned.

Question 2

Are SLM heels true to size?

Accepted Answer

Yes they are, however most of the heels are narrow so it is advisable to take a size up if your feet are bigger than standard.
We also advice that you take a size down if you believe your feet are smaller than standard.

Question 3

When should I expect my order to be delivered?

Accepted Answer

Each pair of our shoes is meticulously handmade to order, just for you.
Because of the care and craftsmanship involved, please allow 2-4 WEEKS for production before shipping.

The wait ensures you receive a piece of true artistry — made with precision, passion, and purpose.
We deeply appreciate your patience and promise it will be worth it.

Question 4

How to contact the SLM customer care team?

Accepted Answer

The most efficient way to contact us is by email via slm@saralilasmassimo.com . We reply on a first come first serve basis. We appreciate you patience during any delays with getting a reply from us.

Question 5

I am unsure about what size to order.

Accepted Answer

If you have doubts about which size to order, we advice that you measure your feet using a measuring tape and check out our size chart. The size chart will tell you exactly what size to order. However, we advice that you take a size up if your feet are standard because some of our customers believe our shoes are narrow.

Frequently asked questions

Can I return a personalized item?

Are SLM heels true to size?

When should I expect my order to be delivered?

How to contact the SLM customer care team?

I am unsure about what size to order.

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