Returns & Exchanges

Because all Sara Lilas Massimo pieces are handmade-to-order, we are unable to accept returns, exchanges, or refunds.

Each item is specially crafted just for you, and once production begins, it cannot be canceled or modified.

We kindly ask you to choose carefully and reach out if you have any questions before placing your order.

Our team is always happy to assist you with sizing, color selection, or product recommendations to ensure you’ll love your purchase.

Damages or Issues

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at [insert your email].

We will be happy to review the issue and work with you to find a solution.

Original shipping fees are non-refundable.
Custom duties, taxes, and import fees are non-refundable.
Any claim for damaged goods must be supported with clear photos and your order number.

If you have any concerns about your order, please reach out to us at SLM@SARALILASMASSIMO.COM

We’re here to make your Sara Lilas Massimo experience exceptional.