SLM RETURN POLICY

Thank you for shopping at SLM!

We take great pride in our reputation for quality and our website contains a detailed size chart for every single item for your reference.

We are 100% sure that you will love your SLM purchases. However, in the unlikely event you have any issues with your order please email us via slm@saralilasmassimo.com within 48hrs of receiving your items for store credit or exchange eligibility. If 48hrs passes you may not be eligible for a store credit/an exchange.

Eligibility for Exchange or Store Credit

We will provide you with an exchange or store credit for full priced items only where;

  • You contact us within 48 hrs of receiving your items.

  • Items are in sellable condition, in their original packaging with all tags still intact. That is, your item should be unused and within the same condition that you simply received it.

  • Items are sent back to us within 7 days from the date of receipt; and are received by us within 14 days from the date of receipt.
     

Note: We only offer exchange or store credit

Ineligibility for Exchange or Store Credit

  • As you can understand for sanitary reason’s, we are unable to accept returns/exchanges for personal products such as Thigh Highs, Lingeries, Hosiery, Bodysuits & Swimwear.

  • You contact us more than 48 hrs after the date of receipt.

    We have strict quality assurance techniques to ensure that we do not send out faulty or incorrect items. Nevertheless, if you have received an incorrect or faulty item in your order, we sincerely apologize. Please send photos of the incorrect/faulty items to slm@saralilasmassimo.com and we will resolve the matter for you urgently.