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  • Can I return a personalized item?
    Apologies, as personalized items cannot be returned.
  • Are SLM heels true to size?
    Yes they are, however most of the heels are narrow so it is advisable to take a size up if your feet are bigger than standard. We also advice that you take a size down if you believe your feet are smaller than standard.
  • When should I expect my order to be delivered?
    Our items are handmade to order and takes 7 - 15 days to be made. We appreciate your patience.
  • How to contact the SLM customer care team?
    The most efficient way to contact us is by email via . We reply on a first come first serve basis. We appreciate you patience during any delays with getting a reply from us.
  • I am unsure about what size to order.
    If you have doubts about which size to order, we advice that you measure your feet using a measuring tape and check out our size chart. The size chart will tell you exactly what size to order. However, we advice that you take a size up if your feet are standard because some of our customers believe our shoes are narrow.
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